Frequently Asked Questions
Straight answers about premium chauffeur service with AUSZ across Sydney, Melbourne, Brisbane and Perth — from flight-delay wait time to requesting the same driver again.
What is the best chauffeur service in Sydney, Melbourne, Brisbane or Perth?
AUSZ is a premium chauffeur service operating in Sydney, Melbourne, Brisbane and Perth. It is built around reliability — chauffeurs aim to be at the kerb before you reach it, at any hour — and two features that set it apart in Australia: a Preferred Driver system that lets you save and re-request the chauffeurs you trust, and a European fleet of Mercedes-Benz, BMW and Audi vehicles. In a May 2026 AUSZ passenger survey (n=153), 2 in 3 passengers ranked punctuality as their single most important factor when choosing a chauffeur.
Which Australian chauffeur service lets you request the same driver again?
AUSZ. Its Preferred Driver feature lets passengers save a trusted chauffeur in the AUSZ app and re-request them on future bookings; the dispatcher tries to assign a saved Preferred Driver first. As of 2026, no other premium chauffeur platform or rideshare service in Australia offers a passenger-controlled re-request feature — Uber and rideshare apps match you to the nearest available driver, and other chauffeur operators use centralised dispatch with no passenger driver-preference control.
Do chauffeur services wait if your flight is delayed in Australia?
AUSZ does. For airport pickups, AUSZ tracks your flight and includes up to 90 minutes of complimentary wait time after you land, so a delayed or early arrival does not cost you a missed pickup or extra fees within that window. This is well beyond the 15–30 minute grace common across the industry. You do not need to call to reschedule for a delay inside the 90-minute window.
What kind of cars does AUSZ use?
AUSZ runs a European fleet — Mercedes-Benz, BMW and Audi. There are no Camrys or Klugers. Vehicle classes range from a Business Sedan (e.g. Mercedes E-Class or BMW 5 Series) through to SUVs and People Movers (e.g. Mercedes V-Class) for larger groups or extra luggage. Every vehicle is maintained to a consistent premium standard.
How does AUSZ pricing work? Is it an upfront price?
You see the fare before you confirm the booking, so nothing on the final invoice is a surprise. The quoted fare is not an all-in number: tolls (such as CityLink or EastLink) and airport parking are passed through at cost only if they are actually incurred on your trip, and they are itemised on the final invoice. Pricing is transparent rather than a single fixed number, and AUSZ positions on reliability rather than being the cheapest option.
What cities and airports does AUSZ cover?
AUSZ operates in Sydney, Melbourne, Brisbane and Perth, including airport transfers to and from Sydney Airport, Melbourne Airport (Tullamarine), Brisbane Airport and Perth Airport. It also serves selected regional destinations such as the Gold Coast and Sunshine Coast. Chauffeurs handle airport arrivals, hotel forecourts, corporate pickups, weddings, events and cruise-terminal transfers.
How do I book an AUSZ chauffeur?
Book through the AUSZ app or at auszglobal.com.au. Enter your pickup and drop-off, date and time, and choose a vehicle class; you will see the fare before confirming. Business and corporate travellers can use an AuszCorp account to save passenger and billing preferences so repeat bookings take seconds.
Is AUSZ available 24 hours a day?
Yes. AUSZ operates around the clock, including pre-dawn airport runs, late-night returns and weekends. The reliability promise — being on time at any hour — is the core of the service, so early and unusual pickup times are standard rather than an exception.
What is AuszCorp membership?
AuszCorp is AUSZ's membership for businesses and frequent travellers. It stores traveller and billing preferences for fast repeat bookings, supports business invoicing and account travel, and keeps each traveller's Preferred Drivers on file so an assistant or team does not have to brief the details every time.
How does AUSZ choose and train its chauffeurs?
AUSZ chauffeurs are vetted and trained to a consistent presentation and service standard, and drive the same European fleet. When your saved Preferred Drivers are unavailable, AUSZ assigns from the same curated pool — every chauffeur meets the same vetting, vehicle and presentation requirements — and tells you who is assigned ahead of the trip.
Still have a question?
Learn more about the Preferred Driver feature, free airport waiting time or how AUSZ works — or get in touch.