How to be a better chauffeur driver
Chris Chauffeur @ Ausz Global from Melbourne
- 15+ years on the road with 10+ years of experience as a private taxi driver
- Provides Chauffeur service for Business & Leisure (airport transfer, wedding transfer, winery tour... )
and also various major events - AO (Australian Open), Formula 1, Melbourne Cup, Comedy Festival etc.
How to be a better chauffeur driver
A career as a chauffeur driver is fast-paced and rewarding. Drivers get to meet a diverse range of passengers and provide world-class, luxury service at every turn.
So, what makes a good chauffeur driver? It is important to understand that it isn't just about being a good driver, it is about providing a consistently positive, informed, and memorable experience for all customers you drive.
A good chauffeur driver has:
1. An in-depth knowledge of local road rules and routes
Passengers can travel easily knowing that their chauffeur driver possess detailed knowledge of the local roads and routes. Chauffeur drivers will pick clients up and take them from A to B, considering and pre-planning the route and journey time, with an understanding of all roads and local area knowledge. Good drivers will anticipate local traffic needs and factor these into their route mapping. They will also understand parking, drop-off zones, toll roads, and no-stopping zones.
Importantly, a good chauffeur driver remains calm and professional in traffic and manages any stressful situations discretely. They also always abide by traffic laws, so passengers feel safe for the entirety of their journey. Passengers should never see a chauffeur driver break even a modest traffic rule!
2. Comfortable and reliable transport, complete with little luxuries
Chauffeured cars are all about convenience and style for both business and leisure passengers,. Chauffeur drivers offer well-kept and presented vehicles with premium features suited to the needs of discerning travellers.
Often, drivers will offer little luxuries to add to the journey, most notably water bottles and mints. Vehicles will also be free of odours (such as smoking smells) and be the epitome of cleanliness both inside and out. What makes a good chauffeur is a driver who arrives in a reliable car that is maintained to an impeccable standard.
3. Friendly and polite attitude, with service that makes passengers feel special
A good chauffeur is one who provides professional, personalised service. Chivalry and good manners are alive and well in the chauffeured business! Good chauffeur drivers will open and close the door for passengers and store any luggage. They will also make sure they are as close as to the pickup and drop off locations as possible - no extra walking for passengers.
Last word before you go..
A good chauffeur driver should also ensure passengers are as comfortable as possible throughout their journey, adjusting music, air conditioning or seatbelts to suite needs.
The most important part of the service is the level of communication between chauffeur drivers, dispatchers, and clients. To provide personal service, drivers should be in continued communications with their clients, promptly informing them of delays and asking questions such as route, air conditioning and music volume.
In fact, 70% of negative feedback received by chauffeur companies from clients is because the driver did not communicate well. Drivers should have their phone readily available for pre pick up and post drop off enquiries and continue that accessibility and availability throughout the duration of the journey.
Photo credit:
Image by Fanjianhua | Freepik | Rawpixel
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